Customers are entitled to return goods – other than printed or bespoke products – and receive a refund or credit on the sum paid. In order to process this, you must contact us with this request within 7 working days of receipt of goods and we must receive the goods, undamaged, at our warehouse within 14 working days of receipt. 
We do not accept returns of pack, sleeve or sample kit quantities.

Returns, other than faulty or defective goods, will be subject to a collection fee (quote available on request) and 20% restocking fee. Return of faulty or defective goods will be arranged at Vegware’s expense if reported within 7 days of receipt of goods.

Please note: Vegware will not accept any return of goods that has not been agreed beforehand. Any items without a return number will not be accepted. The Vegware Customer Services team should be contacted to obtain a return number: info@vegware.com.