Planning a party or a small eco-friendly event? Individuals can order Vegware online - perfect for those small one-off orders.

If you're making regular orders, see how to buy to find out more about our distributor partners.

Placing a small order

• Orders can be placed online.
• As soon as the order has been processed, we will email you a confirmation.
• Once payment has been received, we pick and dispatch the order.
• Once the order has been dispatched, you will receive a dispatch notification.

Delivery

Under normal circumstances, the vast majority of orders received by 3pm on a working day will be dispatched the same day on a standard 1-2 working day delivery service to UK mainland addresses. Orders received on a Saturday or Sunday will be delivered the following Tuesday at the earliest. If ordering from a non-mainland UK address or from outside the UK, please call the office on 0330 223 0400. 

Returns

Customers are entitled to return goods – other than printed or bespoke products – to receive a refund or credit on the sum paid, if they contact us to request this within 7 working days of receipt of goods and if the goods are received, undamaged, at the warehouse within 14 working days of receipt.

Returns other than faulty or defective goods will be subject to a collection fee (quote available on request) and 20% restocking fee. Return of faulty or defective goods will be arranged at Vegware’s expense if reported within 7 days of receipt of goods.

Please note: Vegware will not accept any return of goods that has not been agreed beforehand. Any items without a return number will not be accepted. The Vegware Customer Service Team should be contacted to obtain a return number.

Please let us know as soon as you can if you would like to return your goods by emailing us at orders@vegware.co.uk, or phoning us on 03333 055 400. 

Help and advice

Ring us Monday to Friday between 9am and 5:30pm on 0330 223 0400 or email us on sales@vegware.co.uk. 

We’re here to help!