Placing online orders
Once you’ve placed your order, we will email you a confirmation.
Upon receiving payment, your order will be processed.
When the order has been dispatched, we will send you a notification.
If you are making regular purchases of Vegware, whether in the UK or internationally,
let us connect with one of our distributor partners, the benefits are endless!
Contact our Customer Service team to find your local distributor: orders@vegware.co.uk or +44 (0)3333 055 400.
We’re available between 09:00 – 16:30 Monday to Friday.
Shipping & delivery information
United Kingdom – mainland only
We have been advised of increased delivery lead times by couriers, as such, TNT pre 9, TNT pre 12 and TNT Saturday delivery services are temporarily unavailable. Delivery locations such as the Scottish highlands and islands will have a lead time of up to 5 business days
Service |
Cut-off |
Max volume |
Delivery lead time |
|---|---|---|---|
Road Freight Pallets |
10:00 | 10 pallets | 1-3 pallets – Up to 2 working days 4+ pallets – Up to 3 working days |
Full Trailer / 10+ Pallets |
10:00 | 26 pallets | Up to 5 working days |
Standard Parcel |
12:00 | 20 cases approx. | Up to 3 working days |
Other UK regions, Europe & rest of the world
Please contact our Customer Service team: orders@vegware.co.uk or +44 (0)3333 055 400.
United States
Please visit our US website: www.vegwareUS.com.
Returns
Customers are entitled to return goods – other than printed or bespoke products – and receive a refund or credit on the sum paid. In order to process this, you must contact us with this request within 7 working days of receipt of goods and we must receive the goods, undamaged, at our warehouse within 14 working days of receipt.
Returns, other than faulty or defective goods, will be subject to a collection fee (quote available on request) and 20% restocking fee. Return of faulty or defective goods will be arranged at Vegware’s expense if reported within 7 days of receipt of goods.
Please note: Vegware will not accept any return of goods that has not been agreed beforehand. Any items without a return number will not be accepted. The Vegware Customer Services team should be contacted to obtain a return number: orders@vegware.co.uk.
Benefits of using a distributor
We work with a network of distributors, throughout the UK and worldwide, who are happy to help you select and order our range of plant-based catering disposables.
Ordering through a Vegware distributor partner provides many environmental and economic benefits: Efficient deliveries from Vegware to distributors: Rather than delivering a few cases, or a pallet, directly to sites, Vegware can send full 26-pallet lorry loads into distribution hubs, maximising efficiency by reducing carbon and overheads. Efficient deliveries from the distributor to you: Distributors have carefully planned fuel-efficient delivery routes, so adding in some cases of Vegware results in very little added cost, while being more carbon-efficient. It also allows you to consolidate your deliveries from the same distributor, so you can receive your Vegware along with other goods you’ve ordered from them, such as food or cleaning suppliesLocal support: Distributors have a local presence which should mean exemplary service and an account manager on hand to help. Contact our Customer Service team to find your local distributor: orders@vegware.co.uk or +44 (0)3333 055 400.Help & advice
*To protect the safety of our valuable staff and adhere to social distancing guidelines our sample orders are taking a little longer to process. We have also been advised of increased delivery lead times by couriers, so your samples may take a little longer to get to you than normal, but we are doing the very best we can. Thanks for your understanding at this exceptional time.
Phone us Monday to Friday between 9:00am to 4:00pm UK time on +44 (0)3333 055 400 or email: orders@vegware.co.uk.
