Placing online orders

Once you’ve placed your order, we will email you a confirmation.
Upon receiving payment, your order will be processed.
When the order has been dispatched, we will send you a notification.

If you are making regular purchases of Vegware, whether in the UK or internationally, let us connect with one of our distributor partners, the benefits are endless! Contact our Customer Service team to find your local distributor: orders@vegware.co.uk or +44 (0)3333 055 400.


Shipping & delivery information

United Kingdom – mainland only


Service
Cut-off
Max volume
Delivery lead time
Road Freight Pallets
13:00 10 pallets 1-3 pallets – 1-2 working days
4+ pallets – 2-3 working days
Full Trailer / 10+ Pallets
13:00 26 pallets Day 1 for Day 5
Standard Parcel 1-2 day
15:00 20 cases approx. 2 working days
AM Next Day parcels
15:00 20 cases approx. 1 working day
Other UK regions, Europe & rest of the world

Please contact our Customer Service team: orders@vegware.co.uk or +44 (0)3333 055 400.


United States

Please visit our US website: www.vegwareUS.com.


Returns

Customers are entitled to return goods – other than printed or bespoke products – and receive a refund or credit on the sum paid. In order to process this, you must contact us with this request within 7 working days of receipt of goods and we must receive the goods, undamaged, at our warehouse within 14 working days of receipt.

Returns, other than faulty or defective goods, will be subject to a collection fee (quote available on request) and 20% restocking fee. Return of faulty or defective goods will be arranged at Vegware’s expense if reported within 7 days of receipt of goods.

Please note: Vegware will not accept any return of goods that has not been agreed beforehand. Any items without a return number will not be accepted. The Vegware Customer Services team should be contacted to obtain a return number: orders@vegware.co.uk.


Benefits of using a distributor

We work with a network of distributors, throughout the UK and worldwide, who are happy to help you select and order our range of plant-based catering disposables. 

Ordering through a Vegware distributor partner provides many environmental and economic benefits:

Efficient deliveries from Vegware to distributors: Rather than delivering a few cases, or a pallet, directly to sites, Vegware can send full 26-pallet lorry loads into distribution hubs, maximising efficiency by reducing carbon and overheads.

Efficient deliveries from the distributor to you: Distributors have carefully planned fuel-efficient delivery routes, so adding in some cases of Vegware results in very little added cost, while being more carbon-efficient. It also allows you to consolidate your deliveries from the same distributor, so you can receive your Vegware along with other goods you’ve ordered from them, such as food or cleaning supplies

Local support: Distributors have a local presence which should mean exemplary service and an account manager on hand to help.

Contact our Customer Service team to find your local distributor: orders@vegware.co.uk or +44 (0)3333 055 400.


Help & advice

Please get in touch us to discuss your packaging requirements – we’re here to help! Our team can provide product recommendations, so you can choose the Vegware packaging that works best for your menu. As every kitchen is different, we are happy to offer samples so you can try before you buy. If your ideal products is not part of our extensive product range, we can often develop the perfect solution for you.

Phone us Monday to Friday between 9:00am to 5:30pm UK time on +44 (0)3333 055 400 or email: orders@vegware.co.uk.