Delivery information
United Kingdom – mainland only
Delivery locations such as the Scottish highlands and islands will have a lead time of up to 5 business days
Service
|
Cut-off
|
Max volume
|
Delivery lead time
|
|---|---|---|---|
Standard Parcel deliveries |
13:00 | 12 parcels | Up to 2 working days |
Pallets deliveries (1-10 pallets) |
10:00 | 10 pallets | 1-3 pallets – Up to 2 working days 4+ pallets – Up to 3 working days |
Pallet deliveries (10+ pallets) |
10:00 | 26 pallets | Up to 5 working days |
Free Shipping Terms
Enjoy free standard delivery on all online orders over £100 ex VAT.
This offer applies exclusively to e‑commerce customers and excludes distribution partner orders.
To qualify, orders must be delivered to a UK mainland address.
Please note that expedited and premium delivery services are not included and will be charged at their standard rates.
Other UK regions, Europe & rest of the world
Please contact our Customer Service team: info@vegware.com or +44 (0) 3333 055 400.
Returns
We CAN accept returns if:
- They are unused, undamaged, and in full cases within 14 working days of delivery
- You notify us within 7 working days of receiving delivery
- They pass our quality inspection
- There is a quality issue
We CANNOT accept returns of:
- Printed, branded, or bespoke items
- Part cases, individual packs, or sample kits
- Items that fail inspection or cannot be resold
- Goods returned without prior agreement
- Returns requested after 7 working days of receiving delivery
At Vegware, we do not operate a sale or return / consignment stock model. Our financial auditors consider all sales final. If there is ever a quality issue requiring return, then Vegware will organise the return as per above.
Please contact our Customer Service Team to initiate a return and obtain a return reference number. Any items without a return number can, unfortunately, not be accepted.
Help & advice
Phone us Monday to Friday between 09:00 to 17:00 UK time on +44 (0) 3333 055 400 or email: info@vegware.com.
